Operation During COVID-19

Web Temp

Updated 12/7/2020: Due to the high rise in COVID-19 cases, the Erie Humane Society is taking additional precautions to protect our staff, visitors and the community from the spread of COVID-19. Effective immediately, the Erie Humane Society will be following the protocols below, until further notice.

Operation During COVID-19:


As we have been doing throughout the duration of the pandemic, entry to the Erie Humane Society remains strictly by appointment only. This allows us to ensure that proper social distancing can be managed, and reducing contact with high-touch points throughout the shelter. Appointments may be scheduled for pet adoption, fosters, stray animals, reclaims, and surrenders. Call the Shelter at 814-835-8331 to schedule.


The Erie Humane Society takes CDC Guidelines seriously and requires all visitors to wear a mask while visiting. We have been carefully observing the reactions of our shelter pets to masks and have noticed an increase in their fear and reactivity levels. We have even noticed some animals regress in their social temperament. The Erie Humane Society is working hard to become a certified Fear-Free Shelter, and while we believe public health and safety are of the utmost importance, we also need to ensure that the animals residing in our shelter are happy in their environment, and feel comfortable, safe while interacting with staff, volunteers, and visitors.


Our staff works with stray animals who are often fearful and may not respond well to mask wearing. Research shows dogs respond more to non-verbal cues mainly associated with our faces. We are carefully observing each dog's response to masks and adjusting interaction accordingly. This helps us prevent a possible bite, scratch, or even an attack, due to fear.

In the event that potential adopters are meeting with a dog that does not respond well to masks, we will openly communicate that prior to meeting with the dog. Additionally, if potential adopters would like to interact with the pet without a mask, our staff will step outside the viewing room, and observe from the door.

In accordance with Governor Wolf's mandate, as well as workplace safety guidelines, these exemptions apply:

  • People who cannot wear a mask due to a medical condition
  • Individuals for whom wearing a mask while working would create an unsafe condition to operate equipment or execute a task
  • Anyone who could not remove a mask without assistance
  • Individuals who are under two years of age
  • People who are communicating with someone who is hearing-impaired or has another disability where the ability to see the mouth is important for communication

**Documentation is not required to show an exemption applies**

We also remind and encourage our visitors to use hand sanitizer during your visit, and practice social distancing, leaving at least six-feet in between yourself and other visitors.


The EHS Animal Cruelty team will continue normal operation during COVID-19. Any concerns regarding animal cruelty should be called in to our humane officers at 814-835-8360.


Pet adoptions are still being conducted, for individuals that have a pre-approved application and a scheduled appointment. Applications must be submitted in advance. Only staff will be permitted in the animal areas -- visitors will not be permitted beyond the lobby. All adoptable animals can be viewed on our website at the link below.

Adoption Process:


If you need to surrender your animal to the Erie Humane Society, or if you have found a stray, you must call us to in advance to schedule an appointment at 814-835-8331.


If you find a stray dog, please contact the appropriate animal control officer for your municipality (City of Erie, Millcreek, and Erie County). We are contracted with the City of Erie and Millcreek, to accept stray dogs and return them to their owners when located. Find more information on Stray Services.

Stray cats are considered "free-roam". If you need to surrender cats, please contact the shelter to schedule an appointment.


If your pet goes missing, we encourage you to call us and file a lost report so that we can be on the lookout for your missing pet. Check out our additional lost and found tips.


We are now open the following hours - by appointment only:

Monday-Friday: 12pm to 4pm

Saturday: 11am to 4pm


Volunteering at EHS will be suspended until January 2021. Our volunteers are a huge part of the success of our operation, and it saddens us to not see your faces at the shelter for the next several weeks. However, we care very deeply for the health and well-being of our volunteers as much as our staff and visitors, and with the drastic rise in COVID-19 cases, have determined that this is in everyone's best interest for the time-being. We can't wait to see you all back soon, volunteers! For any questions, please contact Jenna at jennac@eriehumanesociety.org.


The Pet Wellness Clinic will continue to operate by appointment for services including vaccines, spay/neuter, private cremation, and pet grooming. Please note - we are currently booking spay/neuter procedures approximately 4 to 5 months out, so we encourage you to contact us as soon as possible to get your pet scheduled.

Contact the clinic with questions regarding vaccines or spay/neuter appointments at 814-315-9854 or email clinic@eriehumanesociety.org, with your full name, phone number, email, pet's name, pet's age, breed, and services you need to schedule.

To schedule a pet-grooming appointment, call 814-315-9854 or email grooming@eriehumanesociety.org with your full name, phone number, email, pet's name, pet's age, breed, and services you need to schedule

To inquire about dog-training classes, call 814-315-2454 or email nikki@eriehumanesociety.org.


Our public dog parks remain open! Visitors should use their discretion when visiting the parks. We strongly encourage anyone visiting the parks to continue following CDC guidelines.

We encourage all visitors to continue to practice social-distancing, and wear a mask according to your comfort level. No more than 25 people are permitted in the dog parks at a time.


At this time, our call volume remains high. Our goal is to answer your call to the best of our ability. Phone messages will be returned as soon as possible, within 24 hours. Our goal is also to respond to emails and/or social media messages within 24 hours.


The EHS Team greatly appreciates your donation of supplies. For your convenience, we have a table outside our front door designated for donation drop-off. Please feel free to drop your donations off at your convenience.


Please remember our shelter pets during this difficult time. If you are able to make a donation, whether monetary, or supplies, every little bit helps! Thank you for your continued support — we are all in this together.

Additional Information and Resources:

As the COVID-19 pandemic evolves daily, urgent responses from the breadth of animal related entities has been highly cooperative, comprehensive, and supportive in developing resources for animals during Coronavirus in Pennsylvania.

Stay tuned for additional information and what we can do to help animals amid this crisis.